FAQs
Below are the questions we hear most often. If you have a question that is not answered below please contact us.
Getting Started
I’m new to Pilates, how do I get started?
Congratulations on starting your journey! We recommend beginning with a one-on-one consultation session so we can assess your needs, introduce the equipment, and guide you toward the best classes or sessions for you. Contact us to schedule your consultation.
I’ve never done Pilates, can I join group classes?
Yes, if you have general fitness experience and no injuries, you can jump into group classes. However, we recommend starting with a private session to learn the equipment and class structure. If you have injuries or limitations, a private session is strongly encouraged.
Do you offer beginner classes?
Our classes are all-levels, and instructors provide modifications as needed. For a slower-paced experience, we recommend Pilates Fundamentals or Release + Restore classes.
Can I do Pilates?
Of course! One of the best things about Pilates is that it truly is appropriate for everyone. Men, women, young, old, healthy, or rehabbing an injury: Pilates has benefits for every body. And yes you can do Pilates even if you aren’t flexible! Pilates will help you increase your flexibility, no matter what your starting point is.
Classes + What to Expect
How many people are in a group class?
We keep classes small, with no more than six people, so you receive personalized attention.
What should I wear to class?
Wear comfortable, form-fitting workout clothing so instructors can assess alignment. Grip socks are recommended (or bare feet). Avoid loose jewelry and clothing, and sneakers.
Can I bring my cell phone into class?
We ask that phones be silenced and stored to maintain a distraction-free environment.
Can I use earbuds/headphones during class?
No. This ensures safety, focus, and connection to instructor cues.
Booking + Scheduling
How do I sign up for a class?
You can book through our website or the Mindbody app.
How does the waitlist work?
Waitlists hold up to six people. You’ll be notified via text or email if a spot opens. The waitlist locks 6 hours before class starts. You may be added from the waitlist overnight, so please be prepared to attend the class or remove yourself from the waitlist the night before. Late cancel or no-show fees apply if you don’t attend the class. You may join multiple waitlists, but please remove yourself from others once you’ve booked a class.
How do I know my waitlist position?
Check your position in the Mindbody app by clicking the on the class.
Pricing + Payments
What are your pricing options?
You can view all pricing and packages on our website.
Do you accept health insurance debit cards?
Yes! We accept both Independent Health Flexfit Cards and Blue Cross Blue Shield Wellness Cards.
Do you accept worker’s compensation?
No, we don’t accept worker’s compensation at this time.
How do I redeem a gift certificate?
Gift certificates can be purchased in-studio or online. If purchased in-studio, contact us to redeem. If purchased online, use the gift card ID number to online or in-studio.
Studio Info
Where should I park?
Buffalo Studio:
1275 Delaware Ave
Free parking is available in front of the building and on Lancaster Ave Ext. Garage parking is also available. If all free parking is full, we will validate your ticket.
Clarence Studio:
9055 Main St.
Parking is available in front of the studio.
Health + Safety
What should I do if I feel sick?
Please stay home. If you contact us before your class, you will not be charged for illness-related cancellations.
Still Have Questions?
We’re happy to help- just reach out!